Terms & Conditions

1. Acceptance of Terms

By accessing or using the Zapex AI website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, users, and clients of Zapex AI.

2. Services

Zapex AI provides cloud consultancy, engineering, security, observability, and managed operations services. The specific scope, deliverables, timelines, and fees for any engagement will be defined in a separate Statement of Work (SOW) or service agreement between Zapex AI and the client.

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website, servers, or systems
• Interfere with or disrupt the integrity or performance of the website
• Transmit any viruses, malware, or other harmful code
• Use automated means to scrape, collect, or harvest data from the website
• Impersonate any person or entity, or misrepresent your affiliation

4. Intellectual Property

All content on this website, including text, graphics, logos, icons, images, methodologies, frameworks, and software, is the property of Zapex AI or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written consent from Zapex AI.

5. Confidentiality

Any information shared between Zapex AI and clients during assessments, engagements, or consultations is treated as confidential. Both parties agree to protect confidential information with the same degree of care they use for their own confidential information, and not to disclose it to third parties without prior written consent, unless required by law.

6. Client Responsibilities

When engaging Zapex AI for services, you agree to:

• Provide timely and accurate information necessary for the delivery of services
• Grant appropriate access to systems and environments as required by the engagement scope
• Designate a primary point of contact for communication and decision-making
• Review and provide feedback on deliverables within agreed timelines
• Ensure compliance with applicable laws regarding data shared with Zapex AI

7. Payment Terms

Payment terms, including fees, billing schedules, and payment methods, will be specified in the applicable Statement of Work or service agreement. Unless otherwise agreed, invoices are due within 30 days of issuance. Late payments may be subject to interest charges as specified in the agreement.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Zapex AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from or related to the use of our website or services. Our total liability for any claim shall not exceed the fees paid by you for the specific services giving rise to the claim.

9. Warranties and Disclaimers

Our website and its content are provided on an "as is" and "as available" basis. Zapex AI makes no warranties, express or implied, regarding the website's accuracy, completeness, reliability, or availability. Professional services are delivered in accordance with the warranties and service levels specified in the applicable service agreement.

10. Indemnification

You agree to indemnify and hold harmless Zapex AI, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the website, violation of these terms, or infringement of any third-party rights.

11. Termination

We reserve the right to terminate or suspend access to our website or services at any time, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties. Termination of professional service engagements will be governed by the applicable service agreement.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Canada.

13. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after any modifications constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: